Privacy Policy | First Choice Window Solutions

Information we collect

We collect information you give us directly, such as when you request a free estimate, schedule an appointment, apply for a job or contact us. This may include your name, email address, phone number, home address, the services you are interested in and details about your project.

We also collect some information automatically when you visit our website, such as your browser type, device type, pages visited and the website that referred you. We collect this through cookies and similar tools.

How we use your information

We use your information to:

Respond to your requests and provide estimates
Schedule and confirm appointments
Send updates about your order, installation and warranty
Provide customer service
Ask for feedback or reviews about our work
Improve our website, services and advertising
Meet legal requirements

Text messaging (SMS)

If you give us your mobile number and agree to receive text messages, we may text you about your estimate, appointments, project updates, customer care, review requests and occasional offers. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving texts, or HELP for help.

We do not sell, rent or share mobile numbers or text messaging opt-in data and consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any sharing described elsewhere in this policy. We may share your mobile number only with service providers that help us send our text messages, such as our messaging platform, and only for that purpose.

See our SMS Terms for full details about our text messaging program.

How we share your information

We do not sell your personal information. Mobile numbers and text messaging opt-in data are never shared for marketing purposes, as described in the Text messaging section above. We share other information only:

With service providers that help us run our business, such as our scheduling, customer management, email and phone providers, who may use it only to provide services to us
With manufacturers, suppliers or financing partners when needed to complete your project or a financing application you request
When required by law or to protect our rights and safety

Cookies and advertising

Our website uses cookies and similar tools from providers such as Google to understand how visitors use the site and to measure and improve our advertising. You can control cookies through your browser settings. To learn how Google uses information from sites that use its services, visit policies.google.com/technologies/partner-sites.

Your choices

You can opt out of text messages at any time by replying STOP, and out of marketing emails by using the unsubscribe link in any email. You can also contact us to ask what information we have about you, or to ask us to correct or delete it.

How we protect your information

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last updated.

Contact us

First Choice Window Solutions

4046 Copper River
Bulverde, TX 78163

Phone: (210) 576-4596

Email: info@firstchoicewindowsolutions.com